Refund Policy

At Vybe Free, we take pride in delivering high-quality products.

Because each order is created just for you, we maintain a strict refund policy.

1. No Refunds on Custom Orders

All sales are final on custom-printed items.

Refunds and exchanges are only allowed if there is a defect, misprint, or incorrect item received.

✅ Eligible for Refund or Replacement:

Defective or misprinted items (e.g., print errors, poor-quality printing).
Damaged items (manufacturing defects or shipping damage).
Incorrect order received (wrong size, design, or color).

🚫 Not Eligible for Refund or Replacement:

Customer error (wrong size or color selected at checkout).
Minor variations in color due to screen differences.
Delays caused by shipping carriers.
Wear and tear after use or washing.

2. Refunds at Vybe Free’s Discretion

For non-custom orders, refunds may be granted at Vybe Free’s sole discretion. Decisions are made on a case-by-case basis.

3. How to Request a Refund or Replacement

If you believe your item is defective, damaged, or incorrect, you must contact us within 7 days of delivery with:

📌 Order number
📸 Clear photos of the issue (front, back, and close-up of the defect)

📧 To submit your request, click below

Once verified, we will send a replacement or process a refund based on our assessment.

4. Processing Time for Refunds & Replacements

Approved refunds will be processed within 5-10 business days back to the original payment method.
Approved replacements will be reprinted and shipped at no extra cost.

5. Cancellations & Modifications

Because orders go into production quickly, cancellations and modifications can only be made within 12 hours of purchase. After this timeframe, the order cannot be changed or canceled.

6. Contact Us

For refund requests or questions

click here